Dealing with your cable company can seem pointless and infuriating because they seem to have the upper hand at every step. Once they double, or even triple, your cable bill, what can you do? Call and try to ask nicely that they lower it, or bluff that you are going to switch to a competitor in the hopes that competition will sway them to give you a deal?
Here’s the problem with calling; you are outgunned.
Cable Customer Service Representatives have call scripts designed by Harvard-trained, master negotiators and if they follow the script, they can’t lose.
You have to make them go off script with counter tactics from experts of your own. Used correctly, these tactics will make the cable company’s powerful script useless and leave you talking one on one with a real person who wants, no, NEEDS, to help you.
These simple tactics will help you lower your cable bill today. This book will teach you:
What you need to ask before your call
Effective words and phrases to turn the tables on the rep
Mental tricks to use so the rep pays attention to you and forgets their script
How to make sure they like you
One powerful method of bringing them to your point of view without demanding anything.
Ready to start?